We’re Listening, Linn County — Tell Us How We’re Doing!
Pershing Health System Invites Community to Take Part in Independent Engagement Survey
Brookfield, MO — Pershing Health System (PHS) is asking residents in Linn County to share their thoughts and experiences through a Community Engagement Survey conducted by the Center for Public Health Practice and Research (CPHPR) at Georgia Southern University’s Jiann-Ping Hsu College of Public Health.
This independent survey gives community members an opportunity to express their opinions about local healthcare, including their perception of Pershing Health System, satisfaction with available services, and preferences for future care.
The study is being led by Dr. Bettye Apenteng, PhD, Principal Investigator with Georgia Southern University. The research is designed to help hospitals like Pershing better understand the needs of the people they serve, improve communication, and guide long-term planning to ensure sustainability and continued access to care.
“We’re listening,” said Karla Clubine, CEO of Pershing Health System.
“This is an opportunity for every community member to share honest feedback about their local hospital. Your input helps us understand how we can grow, connect, and continue providing the right care, right at home.”
Department leaders across PHS are also encouraging community members to take part:
Dr. Kevin Knowles, Rural Health Clinic Director, shared,
“Community feedback helps us grow stronger together. Every response helps us understand how we can make local healthcare more accessible, more personal, and more effective for the families we serve.”
Tammy Browning, Chief Nursing Officer, added,
“Our nurses are here for our community every day, but this survey gives you the chance to help guide our work. We’re always listening and learning.”
Joni Solomon, Perioperative & Outpatient Clinic Manager, said,
“Many patients see specialists right here in Brookfield. Your feedback helps us continue building the services and partnerships that make expert care accessible close to home.”
Gary Fite, Director of Rehabilitation Services, added,
“Rehabilitation is about progress — and so is this survey. Your feedback guides us as we work to improve programs and keep our patients moving forward.”
Jenny Thudium, Emergency Department Director, emphasized,
“In the Emergency Department, we’re here when minutes matter most. Your responses help us strengthen emergency care for every patient who comes through our doors.”
The survey includes questions about how community members view Pershing Health System, how often they interact with the hospital, their trust in the quality of care, and which services they have used locally or elsewhere in the past year. It takes approximately 15–20 minutes to complete.
All responses are completely confidential. The data will be collected and analyzed solely by Georgia Southern University. PHS will receive only a summary report of aggregated results — not individual responses. No identifying information will be shared. Participation is voluntary, and respondents may stop at any time.
“Your input is vital to this study,” added Karla Clubine.
“The findings will inform Pershing Health System’s ongoing efforts to strengthen its relationship with the community and ensure the hospital remains a trusted and sustainable resource for local healthcare.”
Residents of Linn County and surrounding areas are encouraged to participate — whether or not they have recently used services at PHS. Every response helps shape the future of healthcare close to home.
Visit phsmo.org and click the gold button at the top of the homepage to go directly to the survey. Or complete the survey today with this direct link: https://georgiasouthern.co1.qualtrics.com/jfe/form/SV_0emxuyupN96QVtY?Q_CHL=qr
January 14th, 2026 is the final deadline.
Pershing Health System sincerely thanks everyone who takes the time to participate and share their voice in this important community project.